Available Position: Dispatcher / Customer Service Representative

Jan 29, 2024

Jan 29, 2024

Phillips Heating & Air Conditioning in Pittsburgh is looking for an energetic, dependable and organized person to join our Customer Service Dispatch team.

This role requires a strong team player capable of handling large number of incoming calls daily from new customers, clients and service technicians. The successful candidate will have a good record of communicating effectively.



  • Handle large number of incoming calls
  • Make outbound phone calls for scheduling sales and service appointments
  • Plan routes and dispatch technicians throughout the Greater Pittsburgh area
  • Perform data entry to maintain accurate customer records
  • Perform office administration duties


  • Proven customer support experience
  • Phone management
  • Accurate listening
  • Geographic knowledge of the Greater Pittsburgh area
  • Strong verbal and written communication
  • Accuracy and attention to detail
  • Ability to multi-task, prioritize and manage time effectively


  • High School Diploma or equivalent
  • Prior Customer Service Experience with a good record of customer satisfaction
  • Prior Computer Knowledge to include Microsoft & Google products
  • Prior Dispatch of field service and sales staff experience
  • Prior Office Administration experience a plus


Have Questions? Give us a call at 412-431-6563 or contact us here ›

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